Crisis Communications
We are often asked about the difference between Issues Management and Crisis Management. Rockford Gray’s team of experts see a crisis as an immediate situation: People are hurt. Customers are affected. Work or production has been affected. An issue has the...
Crisis Communications
As the FAA returns airline schedules to normal operations today, it is worth looking at how those affected by the schedule reduction responded to the disruption. Drawing from my experiences as both a very frequent flyer and a crisis communication expert, I paid...
