Crisis Communications
Why Misinformation is a Growing Crisis Communication Risk Crisis communication planning is designed to anticipate and prepare for every type and facet of an issue. This year, we are seeing organizations face a growing challenge: the rapid spread of misinformation and...
Crisis Communications
When developing a crisis communication plan, one element the Rockford Gray team of experts includes is a “Classification of Incidents” chart. The chart breaks out three tiers of incidents – minor, serious and major. We include examples of incidents for each tier and a...
Crisis Communications
We are often asked about the difference between Issues Management and Crisis Management. Rockford Gray’s team of experts see a crisis as an immediate situation: People are hurt. Customers are affected. Work or production has been affected. An issue has the...
Crisis Communications
As the FAA returns airline schedules to normal operations today, it is worth looking at how those affected by the schedule reduction responded to the disruption. Drawing from my experiences as both a very frequent flyer and a crisis communication expert, I paid...
